Terms & Conditions

Terms & Conditions of Purchase

These terms and conditions set out the basis on which you can purchase tickets for your visit to The GPO Museum (the “Museum”)

The museum is managed by Shannon Heritage Designated Activity Company (the “Company”).

By purchasing tickets to the museum, you acknowledge that you have read and agree to be bound by these terms and conditions and have read and agree to the use of the information you provide the museum with.

The management of the museum reserves the right at all times to refuse admission.


  1. Once your tickets have been purchased, the ticket is non-changeable and non-refundable. The Company does not allow refunds or exchanges.
  2. All prices are quoted in Euro and prices are inclusive of all taxes and applicable charges. Whilst the Company reserves the right to increase or decrease prices at any time before a booking is made, once the booking is confirmed the price of your booking as stated in the confirmation email will not be altered.
  3. The Company only accepts certain credit and debit cards. The following are the credit / debit cards accepted by the Company: Mastercard, Visa, American Express, Diners & Maestro. To make a purchase or booking with a credit or debit card, you must hold a valid credit/debit card in your name, and or have the permission of the person or company to whom the card has issued to use the card and that sufficient funds are available to cover any and all charges incurred by you. The Company reserve the right to refuse your booking if your proposed payment by credit or debit card cannot be processed for any reason. It is your responsibility to ensure that the card proffered may lawfully be utilised for this purpose.
  4. As soon as practicable after booking online, the Company will send a confirmation email confirming the date, time and cost of your booking. Please print this and retain it carefully. It is essential that you bring this with you when you are presenting yourself / your party at the museum.
  5. You must have received a confirmation email from the museum to have a valid booking if you have booked online. The Company accepts no responsibility for incorrect email or inability to deliver email. If the confirmation of the booking does not arrive on time or at all, then you must inform the Company and ask the Company to resend the booking confirmation.
  6. Once purchased, your ticket must be redeemed on the date you have specified. Tickets can only be redeemed on presentation of a valid confirmation email or booking reference. Visitors will be permitted entry at the time specified on their booking confirmation.
  7. Children under the age of 16 must be accompanied and supervised by an adult, aged 18 years or over, throughout the visit.
  8. Tickets must be retained at all times and submitted for inspection if required by any employee of the museum. Any person attempting to gain admission without a valid ticket will be ejected from the museum.
  9. No ticket may be re-sold without previous written consent of the Company. If the Company reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or be ejected from the museum without payment or compensation. In this regard the decision of the Company shall be final.
  10. Group bookings have to be made by telephone, please contact reservations on + 353 (0) 1 872 1916 during office hours.

Visitor Information

  1. Please limit the items that you bring with you. Large baggage, including backpacks, large umbrellas and other items deemed too large or a danger to exhibits will result in denied entry.
  2. There is no re-entry after exiting the museum.
  3. There are no storage facilities available at the museum.
  4. DO NOT leave items/bags unattended at any time.
  5. Only food purchased in the food outlet at the museum may be consumed in the assigned areas within the museum.
  6. Pets or animals (with the exception of guide dogs and hearing dogs) are expressly prohibited within the museum.
  7. In accordance with Irish Law, smoking is strictly prohibited within the museum.
  8. The museum reserves the right, in its absolute discretion, to refuse entry on or to remove from its premises or the vicinity any person who:-
    1. is behaving in a manner, which, in the opinion of staff at the museum is likely to affect the safety or enjoyment of other visitors, cause annoyance to other visitors, behaving in such a way as to cause danger or distress to others or damage the property;
    2. Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
    3. Is thought to be under the influence of alcohol or other substances.
  9. In addition to the foregoing, where a person has caused damage within the museum he/she must discharge any expenses incurred as a result of such behaviour.
  10. The Company reserves the right to prosecute any persons found damaging or defacing any part of the property of the museum.
  11. The Company values the safety and comfort of its visitors above all. To protect you and staff, visitors and their belongings may be subject to a security screening before gaining entry to the museum. The list below outlines the items prohibited from the museum. This list is not exhaustive and is subject to change and amendment at any stage.

Prohibited Items include the following:

  1. ALL weapons, including: firearms, knives, machetes and flick knives, any items deemed dangerous, any dual-use items that could be dangerous. Pepper spray is considered a fire arm in Ireland and it is therefore illegal to have in your possession.
  2. All such items, if found during a search, will be confiscated and handed over to the Gardaí.
  3. SCISSORS, sharp instruments and tools are also prohibited and will be confiscated.
  4. LARGE packages. Suitcases, carry-on luggage and other large parcels are discouraged.
  5. Face masks and/or costumes which are designed to conceal the identity of a person are prohibited.

Changes By The Company

  1. Every effort is made to ensure the accuracy of the museum's brochures and other printed material at time of going to print, however the Company cannot be held responsible for printing and typographical errors, or changes in the itinerary arising from unforeseen circumstances after the material has gone to print.
  2. The Company will use all reasonable endeavours to ensure that the museum is open for use by visitors during normal opening hours. However the Company reserves the right, in its absolute discretion, whether for safety or maintenance reasons or otherwise, and with or without prior notice, to close an attraction or an exhibit or any part of it in the event of a venue/attraction closure resulting the cancellation of a customer’s visit, the Company will use its best endeavours to offer a refund to any visitor the cost of his or her prepaid ticket. Otherwise the Company will have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Vmuseum.

Limitation of Liability

  1. Other than liability for death or personal injury resulting from negligence on behalf of the Company, its employees or agents, the Company shall not be held liable for any loss or damage, direct or indirect, howsoever arising, including without limitation direct, indirect, special, consequential, exemplary, incidental or punitive damages.
  2. All customers are responsible for the care of their own belongings whilst on the premises of the museum and the Company accepts no legal responsibility whatsoever for the same. All such electronic equipment, bags, money, cheques are brought onto the premises at the sole risk of the customer.
  3. The Company does not accept any liability for any damage or loss suffered by you (whether direct, indirect, special, incidental, punitive or consequential loss, including loss of profits) arising as a result of the website or the information contained therein (including any errors, inaccuracies or omissions in such information or any faults, interruptions or delays in connection with the Website).

Data Protection

Your personal data will be held by the Company. The Company will only use your personal data as set out in our privacy policy. The privacy policy may be viewed on the website www.shannonheritage.com.


  1. From time to time, the Company or other authorised third parties may carry out photography and/or video recording and/or other monitoring at the museum which may feature visitors. If you do not wish to be photographed or filmed please let a member of staff know.
  2. Visitors are welcome to use all cameras, videos and other recording devices within the grounds and premises subject to law. However, all such photographs and footage taken shall be for home and personal use only and shall not be sold, used or reused for any commercial purpose whether or not for gain without the prior express permission of the Company in writing. Photography is permitted for private, non-commercial use only and is permitted in all locations unless otherwise posted. No flash photography or filming permitted


  1. Whilst all reasonable efforts are made to ensure that any information contained on the museum's website is correct, the Company gives no representations or warranties, express or implied in relation to the accuracy or completeness of said information.
  2. These terms & conditions are governed by and shall be construed in accordance with Irish Law and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Irish law.
  3. While the museum endeavours to make its website available 24 hours a day, they shall not be liable for any reason if the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reason. The museum does not warrant or make any representations that use of the site or the booking service will be uninterrupted or error free, that the contents will be correct accurate or reliable or that this site or server that makes it available are free of viruses or other harmful components.
  4. The 1916 bus tour is operated by an independent operator and is subject to the terms and condition applied by that operator. The Company shall not under any circumstances be liable for any personal injury, property damage or other loss a passenger incurs on any bus tour arising from acts or omissions by the operator whether or not such company is rendering any services.
  5. If for some reason you are unhappy with any aspect of your booking, the Company asks that you write to GPO Museum, O’Connell Street Lower, Dublin 1 D01 F5P2 or by email to info@gpowitnesshistory.ie Where possible, please quote the relevant booking reference number and provide all other relevant information.

Social Media Family Ticket Competition

  1. ​Competition entries can only be accepted online only on our Facebook page
  2. The prize comprises tickets for 2 adults and 4 children to visit the GPO Museum.
  3. Prize is as offered and no cash alternative will apply.
  4. The prize is not transferable.
  5. A valid entry consists of a correct answer to the question on Facebook.
  6. This competition is not part of any partnership with Facebook, it is entirely independent from the social network.
  7. The winner will be announced on Facebook at the specified date and will be contacted by our official page.
  8. Entries not submitted in accordance with these rules will be disqualified.
  9. Shannon Heritage’s decision is final and binding in all matters and no correspondence will be entered into.
  10. Shannon Heritages reserve the right to change any aspect of the prize.
  11. Employees or agents of Shannon Heritages/Travel Department, and their families or other persons connected with this promotion are not eligible to enter.
  12. Shannon Heritage are excluded from liability for any loss, damage or injury which might occur to the winner arising from his or her acceptance of the prize.
  13. Entry to this competition shall be deemed full and unconditional acceptance of the terms & conditions.
  14. Shannon Heritage reserves the right to amend these terms and conditions.



Shannon Heritage is constantly looking at ways to enhance our customer experiences with value adding products and services

We are delighted to offer our customers an Annual Membership programme that offers many benefits to users. 

Both cards offer special admission rates to all Shannon Heritage day visitor attractions and evening entertainments in Counties: Clare, Limerick, Galway and Dublin. 

Members can also avail of discounts on all purchases at Shannon Heritage operated Tea Rooms and Gift Shops.

More About Membership